EMAIL

Please feel free to email me about any and everything regarding MiAura Gem Company or information I've shared. The email address is mimi@miauragemco.com.

Expect 1-3 business days for email response time. Emails received over the weekend (which may include Friday if the message has come in after leaving the office for the day) are generally responded to the following business day. .

PROCESSING TIME

All of our pieces are hand crafted to order, cleared and energetically charged with specific intent. Please allow 3-5 days of processing time. 

WARRANTY 

Miaura Gem Company is committed to providing you the highest quality of jewelry and professional standards in service. We stand behind our products and we're confident we will exceed your expectations. We are please to offer all of our customers a lifetime guarantee if your product is damaged, fades or is defective during normal wear. All customers are entitled to a one time replacement, unless, as determined solely by Miaura Gem Company, the piece was intentionally damaged. Proof of damage is required (at least 50% of material will need to be returned). This policy excludes damage caused from hitting other objects. All warranty requests must be submitted via email at miauragemco@esotericseedbrands.com, titled “Replacement Warranty Request” Please allow up to 30 days to process request.

RESTOCKS

Since items are handmade I keep a limited quantity stocked. Most items can also be restocked upon request. Please email: mimi@miauragemco.com for inquiries.

REFUNDS & EXCHANGES

Refunds and exchanges are not anticipated as I work hard to exceed customer expectations. However, should you want to exchange or return an item you've received for any reason, the request will be honored for items in their original undamaged condition, up to 10 days after the purchase is delivered, less shipping.

SHIPPING

We are currently offering complimentary free standard shipping for all US customers through the USPS. If you need your order sooner please contact us  mimi@miauragemco.com.

MiAura Gem Company is not responsible for packages that are undelivered, misdelivered, or damaged during transit provided that the shipping address matches the address on the PayPal receipt.

To initiate a return or exchange please email me:  mimi@miauragemco.com